Consumer Assistance Council to expand its free, volunteer services to the Outer Cape

Hyannis-based agency will provide free mediation services in Wellfleet

The Consumer Assistance Council, Inc. (CAC) is expanding its services. Beginning in July, the Hyannis-based agency will have volunteer mediators available to consumers in Wellfleet. 

The CAC is a private, non-profit that works with the Massachusetts Attorney General's Office. Since 1972, CAC has offered information, referrals and mediation services to consumers on the Cape and Islands. 

Beginning in July, CAC volunteers will be available at the Wellfleet Public Library, 55 West Main Street on the first and third Tuesday of the month from 10 a.m. to 2 p.m. According to Kimberly Denis, CAC Executive Director, "we are planning at least a four month trial, July through October, and if successful, may continue this outreach through the year."

As a mediating agency first and foremost, CAC's services are available to both consumers and other businesses who have a complaint about a transaction with a Cape & Islands business.  CAC has proven to be an ally for those with special circumstances including the elderly, people with disabilities and those whose first language is not English. Consumers--both residents and visitors--will be helped regardless of income.

CAC does not offer legal advice or services. Instead, mediation is often times a way to avoid bringing a dispute to the courts. According to CAC's website, the most common complaints concern auto repairs and sales, home improvement, landlord/tenant disputes and debt collection.

Consumers with questions or disputes are encouraged to stop by the Wellfleet Library during CAC's posted hours. Assistance is always available online on the agency's website or by calling the Hyannis office at 508-771-0700.


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