From Animal Hospital of Orleans...
Exciting news! The Animal Hospital of Orleans is officially the FIRST animal hospital in Massachusetts to become a Fear Free Certified PRACTICE! We are also the 15th hospital to become certified in North America! We want to thank all of our team members for being on board and implementing all the changes that becoming a Fear Free Certified Practice involved!
As most of you know, ALL of our staff became Fear Free Certified Professionals in March of last year. Being "Fear Free" doesn't mean that our staff has become "fearless". LOL. It means that we have developed ways of handling and responding to signs of fear, anxiety, and stress in dogs and cats thus resulting in a more stress-free visit for everyone involved!
The Fear Free Practice Certification process is an exhaustive one, and achieving certification means we have successfully incorporated Fear Free in all aspects of our practice culture and leadership, including client education, staff training, and facility and patient experience.
Fear Free Practice Certification required a comprehensive on-site evaluation by a consultant veterinarian and that we met 27 mandatory standards and earned a minimum of 1,070 points out of a possible 2,060 from another 28 standards. Some standards required as many as 9 action items to be met.
You can learn more about the Fear Free Initiative atwww.fearfreepets.com and for ways to reduce stress prior to your appointment, visitwww.fearfreehappyhomes.com.