Cape Cod Human Resources Association invites business owners, managers, and human resources professionals to our monthly breakfast meeting at the Holiday Inn, Route 132, Hyannis on Thursday, May 23 from 7:30 to 9:00 AM.
David Driskill, of David Driskill Associates will present on the topic: What do all customers want? – “A “Unified Field Theory” for Service. In this highly interactive class participants will bring their own experience as customers to the discussion, as well as their experience as a service delivery professional. Participants will leave with a clear understanding of the dissatisfiers, satisfiers and “delighters” in the customer service relationship and, more importantly, how their individual performance plays a critical role.
For more information and to register for the breakfast please go to http://www.cchraonline.com
Non-members are welcome to attend.
Cost: Members $20 and Non-members $35 with advanced registration. Students $15 with student ID.