Kinlin Grover Real Estate Earns National Award for “Extraordinary Customer Service”

Among Top 45 Firms in the U.S. Receiving Coveted QE Award - Unique Industry Recognition

Osterville, MA - Kinlin Grover Real Estate, part of The Randall Family of Companies, New England’s coastal real estate specialists, is among America’s Top 45 real estate brokerage firms based on service excellence winning a national QE Award (pronounced “Quie”) “Reflecting measured and independently verified excellence in the delivery of the highest levels of customer satisfaction and service quality in real estate in North America,” according to Kevin C. Romito, President, Quality Service Certification, Inc. (QSC), creators of the award.

The 2019 QE Award recognizes the Top 5 Large Companies, the Top 10 Midsize Companies and the Top 30 Small Companies, spanning 24 states, from California to Massachusetts  and Florida to Minnesota, and includes some of the most respected independent and well-known national and regional brand names.

“As a company, we have always placed customer service at the top of the list when supporting our clients,” said Mike Schlott, President, Kinlin Grover Real Estate.  “This award truly honors the hard work and dedication of our agents and puts them in great company nationally.”

The 2019 QE Award is based upon the results of an independent survey limited solely to buyers and sellers who were in a real estate transaction that actually closed with participating real estate companies.  Quality Service Certification, Inc. and Leading Research Corporation, Laguna Niguel, CA administers the survey process to ensure that every past customer is surveyed, preventing agents or the company from selectivity, interference or influence in any way.

“Today consumers are seek transparency, accountability, and trusted information to help them make better, more informed decisions and choices, Kinlin Grover Real Estate has elected to participate in service assessment and feedback following every transaction, which is setting a new and better standard for excellence,” said Kevin C. Romito, President, Quality Service Certification, Inc.

“Kinlin Grover is not just raising the bar for customer service; they’ve committed to a whole new standard knowing consumers are tired of seeing meaningless perfect reviews where every agent has a 5-star rating,” Romito adds. “We believe that in a consumer-centric world, the higher standard for gauging excellence in professional services should authentically measure how well each customer is served, not just how much business is done.”

Larry Romito, Chairman, CEO, notes that the QE Award is based upon aggregated overall Customer Satisfaction as a percentage of all returned surveys of real customers’ where every past customer has been surveyed without selectivity, editing, deletion, cleansing or manipulation. “No other system exists, anywhere, in the real estate industry that can legitimately make that claim,” he said, noting that “accurate, reliable, independently validated survey results of individual agents” can be accessed by visiting RatedAgent.com.  

Quality Service Certification, Inc. created the QE Award to foster, encourage and recognize the highest levels of service quality and customer satisfaction.  QSC, with its sister company Leading Research Corporation, assures the careful measurement and independent validation of service and satisfaction results. 

Eligibility for the 2019 QE Award requires a minimum number of surveys sent and returned, which may be adjusted from year to year based upon market conditions and the number of participants. More than 30,000 real estate agents and 750 companies elected to participate in the customer satisfaction assessment survey process in 2017 for the 2018 QE Award.

About Kinlin Grover Real Estate:

Kinlin Grover, part of The Randall Family of Companies, owns and operates 22 Massachusetts offices from Cape Cod to The South Coast and and The South Shore specializing in the marketing and sale of waterfront, village and luxury homes. Headquartered in Charlestown, R.I., The Randall Family of Companies ranks among the top real estate firms in the United States. Twice named one of Inc. Magazine’s Fastest Growing Companies in the U.S. with over $1.6 Billion in sales in 2018 and over $7 Billion in sales in the past five years, Randall maintains 33 offices with more than 630 agents across RI, CT and MA and includes Kinlin Grover Real Estate on Cape Cod and coastal Massachusetts, and Page Taft Christie’s IRE in Connecticut. Kinlin Grover is a member of Leading Real Estate Companies of the World® and Luxury Portfolio International® . For more information visit KinlinGrover.com

About Quality Service Certification 

Quality Service Certification, Inc., based in Laguna Niguel, CA, provides the most accurate and valuable customer service measurement service for the real estate industry, having conducted more than 2 million customer satisfaction surveys of real estate agents. QSC offers consumers the only complete, reliable and unbiased picture of participating agents’ overall and detailed customer service satisfaction history. QSC provides real estate agents the timely and detailed feedback they need to both improve and maintain their highest levels of professional service. For brokerages, QSC offers a Performance Management Platform that helps firms better manage, control and positively influence professional activities that they can otherwise not see – resulting in measurably better, more satisfying and a more valued customer service experience.  Founded in 2000, accurate, reliable, independently validated survey results of individual agents from QSC can be accessed by visiting RatedAgent.com


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