Employer’s seeking to help their workers engage customers more personally, improve their ability to respond to client requests, create a more positive workplace atmosphere, and present a positive and welcoming “face” of the business to customers in person and over the phone, have a new resource to help them do it, and the training is free for employers who qualify.
Cape Cod Community College’s Center for Corporate and Professional Education (CCPE) is about to begin presenting workplace training sessions on “Communication and Conflict Management, Building Effective Working Relationships and Teams: Strategies for Results-Orientated Communication across Cultures and Generations; and Time Management and Productivity.” The resources to support these programs, that are free to qualifying employers, come from $122,000 in State Direct Access Program funds awarded to CCPE to provide training to eligible businesses and organizations in the Cape Cod/South Coast/South Shore regions. Tammi Jacobsen, Director of Workforce Development and Training at CCPE, notes that this is critical training in a region so driven by its service-based economy.
“Many of the employers in this region are small businesses with 100 employees or fewer, and they need access to affordable workforce training options to enhance the skill sets of their employees. This was created specifically for smaller-scale training needs, and covers the entire cost of training for businesses of all sizes. The only cost to the employer, is their employee’s wages while they are being trained. All other training program costs are covered by the grant-funds,” she explained.
Information and Eligibility Sessions take place Wednesday January 4th from 8 a.m. to 9:30 a.m. at the Plymouth Area Chamber of Commerce, 134 Court Street, Plymouth; and again on Thursday January 5th from 8 a.m. to 10 a.m. at the Cape Cod Chamber of Commerce offices, 3 Shootflying Hill Road in Centerville.
Qualifying for the program is not complicated, and CCPE Staff will help. Employees must work in Massachusetts; the company must pay into the Workforce Training Fund, and be current with unemployment insurance benefit payments. An employer must also provide a “Certificate of Good Standing” with the state to be eligible for the workplace training programs at no cost.
Over the past two years, CCPE has increased contract training initiatives in the region, working with several employers to help build worker skill sets through intensive communication, productivity, management, and leadership training.
“Employers have expressed a need for more interpersonal/soft skill training for their workforces. In a service-based economy, so much is at stake when interacting with a client, buyer, potential new owner, possible referral sources to new businesses, etc. The Direct Access Program grant will provide an accessible and affordable way for small businesses in our region to increase productivity, develop employee skill sets and successfully expand their businesses. We are looking to start making contacts immediately to help these businesses access the training needed to expand in the region, “she concluded.
The program runs until June 2018. Employers are urged to contact the CCPE office immediately to start training programs.
More information on the new initiative is available by calling Michelle Constantino at 508-364-0923, or by email at [email protected].