Outer Cape Health Services Launches Patient Access Call Center

New Harwich Port Site to Also House Administrative Offices

Outer Cape Health Services (OCHS) announced today the launch of a new, high-tech patient call center based out of the  former Back Office building located at 710 Route 28 in Harwich Port. The second-floor call center will better manage and coordinate patient services, including appointments and referrals for OCHS’ three health centers. Patients can continue to call their respective health center for appointments as these calls will be routed to the Access Center.

“We will use the latest technology available to gain efficiencies and decrease paper consumption. This expansion will also allow us to train staff in using our electronic patient medical records in a greater capacity and make information more readily available to healthcare providers, patients and clinical staff,” according to Patricia Nadle, OCHS CEO. “A phased rollout of the Access Center will continue over the next two months, including migrating referral staff to the Harwich Port offices.”

OCHS administrative staff currently working from a cramped location at 3073 Route 6 in Wellfleet will also be relocating to the second floor of the Harwich Port site at the end of March. OCHS has entered into a long-term lease of the building, owned by Back Office founders Tom and Trish Kennedy. Planning is also underway to build out the first floor of 710 Route 28 as an expanded community health center to open in the summer of 2018. A Capital Campaign will be launched to help fund the $6.8M project.

OCHS serves residents and visitors to the eight Lower and Outer Cape towns of Harwich, Chatham, Brewster, Orleans, Eastham, Wellfleet, Truro, and Provincetown.


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